Shipping & Returns

Shipping Policy

1. Order Processing & Production Times

Cockpitturk products may be classified as in-stock items, pre-order products, or custom-built simulator equipment.

In-stock items: shipped within 2–7 business days
Pre-order items: subject to production timelines stated on the product page
Custom-built simulator equipment: shipped according to the confirmed production schedule

All timelines are estimates and may vary depending on production workload, technical revisions, or component availability.

Orders are not processed on weekends or public holidays.

2. Shipping & Logistics Infrastructure

All shipments are organized through our logistics partner Navlungo.

Depending on destination and cargo type, shipments are handled by international and domestic carriers such as DHL, UPS, FedEx, and similar providers via the Navlungo platform.

Shipping costs are calculated at checkout based on:

Weight and dimensions
Package volume
Delivery destination
Selected shipping method

3. Standard Parcel Shipments

Estimated delivery times after dispatch:

Turkey: 1–3 business days
Europe: 3–7 business days
International: 5–14 business days

Delivery estimates may vary due to customs procedures, carrier delays, or external logistical factors.

4. Heavy Cargo & Simulator Freight Shipping

Large-scale simulator components (including MIP panels, overhead panels, pedestals, and cockpit structures) are shipped via freight transportation rather than standard parcel services.

Freight shipment conditions include:

Industrial-grade palletized packaging
Curbside delivery as standard
Indoor delivery and installation are not included unless explicitly agreed in writing
The customer is responsible for arranging appropriate unloading equipment or personnel if required

5. Packaging & Damage Procedure

All simulator equipment is professionally packed using protective materials to minimize transportation risk.

If a shipment arrives visibly damaged:

Take photos before opening the package
Request a damage report from the courier
Contact Cockpitturk within 48 hours of delivery

6. International Shipping & Trade Terms

International shipments are conducted under DAP (Delivered At Place) terms unless otherwise specified.

Under DAP terms:

Import duties
VAT or local taxes
Customs clearance fees

are the responsibility of the recipient.

Cockpitturk is not responsible for delays caused by customs procedures or local import regulations.

7. Shipment Confirmation & Tracking

Once your order has been dispatched, you will receive a shipment confirmation email including a tracking number.
Tracking information typically becomes active within 24–48 hours.

8. Shipping Restrictions

Certain products may be restricted from shipment to specific regions due to:

Export regulations
Carrier limitations
Safety or technical restrictions

Cockpitturk reserves the right to modify or cancel shipments that cannot be legally or safely delivered.

9. Incorrect Address & Failed Deliveries

Customers are responsible for providing accurate shipping information.
Additional shipping charges may apply for returned shipments or re-delivery caused by incorrect address details.

to build trust and make sure that your customers stay loyal!

10. Contact

For shipping and logistics inquiries:

Cockpitturk Support

Email: support@cockpitturk.com
Business Hours: Monday – Friday

Return & Exchange Policy

1. General Return Eligibility

Customers may request a return or exchange within 14 days of receiving the product, provided that:

The item is unused and in its original condition
All original packaging, accessories, and documentation are included
The product has not been installed, modified, or damaged by the customer

Return requests must be submitted in writing before any product is shipped back.

2. Non-Returnable Items

Due to the nature of simulator manufacturing, the following items are non-returnable and non-refundable:

Custom-built simulator components
Made-to-order cockpit panels and structures
Pre-order production batches once manufacturing has started
Digitally delivered products or software licenses (if applicable)
Products showing signs of installation, use, or modification

3. Exchanges

Exchanges are accepted only in the following cases:

The customer received a defective product
The wrong item was shipped
The product was damaged during transportation (with courier report)

Cockpitturk may request photos, videos, or technical documentation before approving an exchange.

4. Damaged or Defective Products

If a product arrives damaged or defective:

The customer must notify Cockpitturk within 48 hours of delivery
Photos of packaging and damage must be provided
A courier damage report may be required

Cockpitturk will arrange repair, replacement, or exchange depending on the situation.

5. Return Shipping Costs

For standard returns (non-defective items): the customer is responsible for return shipping costs
For approved warranty, defect, or shipping damage cases: return shipping may be covered by CockpitTurk

Original shipping fees and customs charges are non-refundable unless the return is due to CockpitTurk’s error.

6. International Returns

Customers outside Turkey are responsible for:

Export paperwork for returns
Customs clearance procedures
Import/export duties and taxes related to the return shipment

Cockpitturk is not responsible for customs delays or additional import charges incurred during returns.

7. Inspection & Refund Process

Returned items are inspected upon arrival.

If approved:

Refunds are processed within 7–14 business days
Refunds are issued to the original payment method unless otherwise agreed

Cockpitturk reserves the right to apply partial refunds for:

Missing components
Packaging damage
Signs of use or installation

8. Return Authorization

No returns will be accepted without prior written approval from Cockpitturk.

Unauthorized returns may be rejected and shipped back at the customer’s expense.

9. Contact

For shipping and logistics inquiries:

Cockpitturk Support

Email: support@cockpitturk.com
Business Hours: Monday – Friday